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Delivery charges .

Delivery charges vary according to the type and weight of goods ordered and cannot be refunded


Our delivery charges are set out during the check out process, and are based on the total weight of the order as follows:

Standard 1st Class Shipping within the UK:

Weight range First Class prices

  • Up to 1000g £3.00

  • 1001-1500g £5.60

  • Over 1500g £8.75 (via Courier)

    1st Class Recorded Delivery

    Weight range 1st class recorded

  • 0-750g £3.95

  • 751-1000g £4.75

  • 1001g - 1500g £6.95

  • Over 1500g £8.75 (via courier)

    Shipping outwith United Kingdom

    We can arrange shipping to areas outwith the United Kingdom. Please contact us before ordering

    You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

    We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. The address for shipping should match the billing address otherwise the order may be refused or delayed. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

    You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

    Risk and ownership

    Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

    Acknowledgement and acceptance of your order

    You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

    Cancellation rights and Returns Policy

    Consumer Protection (Distance Selling) Regulations 2000:

    In line with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order (with the exception of any made to order items) for a full refund, within 7 days. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. You are however responsible for the cost and risk of loss or damage when returning the goods.

    Returning your item:

    If you wish to cancel your order then we will accept them back, unopened, unworn/ unwashed and in fully saleable condition within 7 working days, and you will receive a full refund. Returns are to be sent to our published contact address.


    Nappies and other hygene/sanitary products will not be valid for refund if these items have been opened or used.

    Returning a Faulty Item:

    Very occasionally you may experience a fault with your item, and as long as you are able to provide proof of purchase, the faulty item may be returned to us for a refund or exchange.

    How do I return an item?

    You are responsible for the return postage and package costs unless an item is faulty or was received in error, and it is always strongly recommended that you get a certificate of posting (these are free of charge) from the Post Office, as should the items not reach us you will be able to claim compensation from Royal Mail. We will not be able to refund/replace items should they fail to reach us.

    Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

    Cancellation by us

    We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered; or
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

    If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


    If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us of he problem in writing at our contact address within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

    Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  • Copyright The Nappy Laundry 2012